Shipping policy

Shipping Policy

Thank you for shopping with Pelliot! We strive to ensure that your order is processed and shipped as quickly as possible. Please read our shipping policy carefully for important information regarding our shipping practices.

  1. Shipping Destinations
    We currently ship to the following countries and regions:
  • United States and Canada

If you do not see your country or region listed, please contact us at services@pelliot-outdoors.com to inquire about shipping options.

  1. Order Processing
    Once you place an order, we aim to process it within 3-5 business days. Orders are processed during regular business hours (Monday to Friday, 9:00 AM to 6:00 PM) and are not shipped on weekends or public holidays.

You will receive an email notification with tracking information once your order has been shipped.

  1. Shipping Methods and Delivery Times
    We offer several shipping methods based on your location and preferences. Estimated delivery times for each method are as follows:
  • Standard Shipping: 15-20 business days

Please note that delivery times may vary depending on your location, customs processing, and other factors.

  1. Shipping Fees
    Shipping fees are calculated based on the weight, size of your order, and delivery address. The shipping cost will be displayed at checkout before you complete your order.

Free standard shipping on orders over [Insert amount] in certain regions.

Additional shipping charges may apply for international orders or expedited services.

  1. Customs, Duties, and Taxes
    For international orders, customs duties and taxes may be applied depending on your country’s import regulations. Customers are responsible for any additional charges once the shipment reaches the destination country. Please check with your local customs office for more information.

  2. Order Tracking
    Once your order has shipped, you will receive a tracking number via email. You can track your order on the courier's website. If you experience any issues with tracking or delivery, please contact us at services@pelliot-outdoors.com.

  3. Address Accuracy
    Please ensure that your shipping address is entered correctly during checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us immediately at services@pelliot-outdoors.com to make the necessary changes before the order is processed.

  1. Lost or Damaged Packages
    We take great care in packing and shipping your order. However, once a package is in the hands of the carrier, we are not responsible for any lost or damaged items. If your package is lost or damaged during shipping, please contact the carrier directly to file a claim. You can also reach out to us for assistance at services@pelliot-outdoors.com.

  2. Delays
    Occasionally, shipments may experience delays due to unforeseen circumstances, including weather events, carrier issues, or customs processing. While we strive to minimize delays, we cannot guarantee delivery times for reasons beyond our control.

  3. Changes to Shipping Policy
    We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically for any changes.

If you have any questions or need assistance, please contact us at:

  • Email: services@pelliot-outdoors.com