Refund policy

Thank you for shopping at Pelliot. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are happy to assist with returns and refunds as outlined below.

1. Return Eligibility To be eligible for a return and refund, the following conditions must be met:

  • The item must be in its original, unused condition with all tags and packaging intact.
  • Returns must be made within [Insert number] days of receiving your order.
  • Items marked as non-returnable or final sale are not eligible for returns or refunds.

2. How to Return an Item If you wish to return an item, please follow these steps:

  1. Contact our customer service team at services@pelliot-outdoors.com to initiate a return request. Please provide your order number and the reason for the return.
  2. Our team will provide you with a return authorization number (RAN) and instructions on how to return the item.
  3. Carefully package the item and include a copy of the original order receipt.
  4. Ship the item back to us using a trackable shipping service. The customer is responsible for return shipping costs unless the item is defective or we made an error in your order.

3. Refund Process Once we receive the returned item, it will be inspected. If the item meets the eligibility criteria, we will process your refund to the original payment method. Please note:

  • Refunds may take [Insert number] business days to appear in your account, depending on your payment provider.
  • Shipping costs are non-refundable unless we made an error in processing your order or the item is defective.

4. Defective or Damaged Items If you receive a defective or damaged item, please contact us immediately at services@pelliot-outdoors.com. We will provide a full refund or send a replacement item at no extra cost.

5. Non-Returnable Items The following items are non-returnable:

  • Gift cards
  • Personalized or customized items
  • Products marked as final sale or clearance items

6. Exchange Policy Currently, we do not offer exchanges. If you would like a different size, color, or product, please initiate a return for a refund and place a new order for the desired item.

7. Changes to This Policy We reserve the right to update or change this Refund Policy at any time. If any changes are made, we will post the updated policy on this page and update the effective date. Please review this policy periodically for any changes.

If you have any questions about our Refund Policy, please contact us at:

Email: services@pelliot-outdoors.com